99ab Privacy Policy — Your data, your control

99ab's Privacy Policy applies to all individuals who use our platform — including the website, mobile app, and any other channel through which 99ab's services are available. It applies whether you register, log in, or simply browse.

We believe privacy is a fundamental right. Everyone who comes to 99ab deserves to know — what data we collect, why we collect it, and what we do with it. This page is here to answer exactly that.

99ab collects two types of data — information you provide directly, and information collected automatically while you use the platform.

99ab never collects your bKash or Nagad PIN. All transactions are processed through the payment gateway — we only verify whether a transaction was completed; we do not access your mobile banking account.

Collected data is used only for specified purposes. 99ab never uses your information for unrelated activities.

• To create, verify, and keep your account secure
• To process deposits and withdrawals accurately
• To provide customer support and resolve complaints
• To prevent fraud and account misuse
• To improve the platform experience (aggregate analytics)
• To send you relevant offers and promotions, with your consent
• To meet legal or regulatory requirements

99ab does not sell your personal data. Information is only shared with third parties on a limited, need-to-know basis.

• Payment Processor: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket
• Game Provider: Game session data is shared with providers to ensure fair play
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a regulatory authority
• Security Partners: Limited data may be shared with cybersecurity experts to help prevent fraud

When third-party services are involved (such as payment gateways), their own privacy policies also apply. 99ab is not responsible for the practices of those third parties.

99ab applies industry-leading technology and processes to protect your data — not just on paper, but in practice.

• All data transmissions are secured with 256-bit TLS/SSL encryption
• Sensitive data stored on our servers is encrypted using AES-256
• Direct database access is restricted to authorised personnel only
• Regular security audits and vulnerability assessments (penetration testing)
• Firewall and DDoS protection systems are active
• Automated monitoring to detect unusual logins or transactions
• Regular data protection training for all staff

In the event of a data breach, 99ab will notify affected users as quickly as possible and take immediate steps to limit the damage. This is part of our commitment to transparency.

99ab uses cookies on its platform. Cookies are small data files stored in your browser that help improve your experience on future visits.

We use three types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. The site cannot function without these.
• Functional Cookies: To remember your preferred language, theme, or settings.
• Analytics Cookies: To understand which pages are visited most and where issues arise — helping us improve the site. This data is fully anonymised.

Cookies can be disabled from your browser settings. However, disabling essential cookies may affect certain platform features. 99ab does not use third-party tracking cookies for advertising.

99ab does not retain your data beyond what is necessary. Different types of data have their own defined retention periods.

After your account is closed, certain data must be retained for a specified period to meet legal obligations. Once that period ends, your data is securely deleted.

You have important rights over your personal data at 99ab. Contact support to exercise any of these rights.

• Right to Know: You may request to know what personal data we hold about you
• Right to Rectification: You can request corrections to any inaccurate information
• Right to Erasure: You may request the deletion of specific data (except where retention is required by law)
• Data Portability: You can request a copy of your data in a readily readable format
• Marketing Opt-Out: You can opt out of promotional communications at any time
• Submitting a Complaint: You can object to how we use your data

99ab's services are intended solely for users aged 18 and above. We do not knowingly collect any information from minors.

If a minor accidentally creates an account and we become aware of it, that account and all associated data will be deleted immediately. If you believe your child has registered on 99ab, please contact our support team directly — we will act promptly.

99ab primarily stores data on servers located in Bangladesh and the Asia-Pacific region. In some cases, data may be processed on servers in other regions due to game providers or payment processors.

For any such international transfers, 99ab ensures that all parties involved adhere to appropriate data protection standards. Data Processing Agreements (DPAs) with third parties include privacy protection clauses.

For any privacy-related questions or concerns, please reach out through the following:

• Email: support@99ab.world (Subject: Privacy Complaint)
• Live Chat: 24/7 support in Bengali
• General enquiries: response within 24 hours
• Formal complaints: target resolution within 15 business days

The Bengali version of this Privacy Policy is the authoritative text. In the event of any interpretive dispute, the Bengali version shall be considered final.